Returns

All items are thoroughly inspected and carefully packed. If you wish to return a product to us for any reason please do so within 30 days of the despatch date. To receive a full refund, items must not have been used and must be returned to us with their original packaging intact.

1. How do I return my item?

The easiest way for you to return your item is to follow these 3 steps:

1) Pack everything up securely. Please include the despatch note you received with your order.

2) State the reason for your return.

3) Post back to us at the address below. We recommend you obtain proof of postage. As soon as we receive the returned item we will issue a full refund to the card with which you made your purchase, or using PayPal where appropriate.

Wando HK Limited Returns

Unit 605 , 6th Floor 

Remex Centre 

42 Wong Chuk Hang Road 

Wong Chuk Hang

Hong Kong 

2. How long does it take to get a refund?

As soon as we receive the returned item we will issue a full refund to the card with which you made your purchase, or using PayPal where appropriate. This refund is subject to standard bank clearing times and depending on the payment method can take up to 7 working days.

Still have questions?

email us at info@wandohk.com, we'll be happy to help.